Free Shipping Every Day
We always ship free to all 48 contiguous United States. No minimum order requirements. No coupon codes. Just free shipping every day.
Processing Time
Most orders leave the factory facility within 3-5 business days. Larger whole home appliances (like the Spectrum, salt softeners, 1465, etc.) and specialty products (like iron removal, pH systems, etc.) can take up to 10 business days to process. Each product is machined by hand and individually checked for quality, so we cannot guarantee a faster turnaround time (though it does happen).
Shipping Time – Contiguous 48 States
All filter replacements and smaller appliances like drinking water systems, reverse osmosis systems, Heater Guards, and single stage filtration systems ship standard via common carrier (FedEx, USPS, or UPS). These carriers typically deliver within 3-7 business days, depending on your location.
All media replacements and larger tank appliances like the EWS Spectrum, CWL Spectrum, 1465, 1865, salt softeners, pH systems, etc. ship via freight truck. Freight trucking typically delivers within 3-10 business days depending on your location.
Shipping Info – Alaska & Hawaii
Alaska and Hawaii are charged shipping. We don't have any handling fees. Shipping is simply a pass-through cost directly from FedEx or UPS. Please also note that shipping rates are weight-based. The weight of any item can be found on its product page. All weights are rounded up to the next full pound to comply with UPS shipping policy. Please see above for rough estimates on processing and shipping times.
International Orders
International orders incur shipping charges. Before placing any international orders, please contact us so we can ensure that you will be receiving the proper outlets and fittings to suit your home or facility. You may prefer to ship to a USA-based freight forwarder, since we will ship free to your USA freight forwarder (contiguous 48 states only). The freight forwarder would then bill you for shipment to your international address. Please refer to them for their shipping timeframes. If we ship directly to your international address, please be aware that shipping times can increase because of customs or shipping provider delays, which are both outside our control.
60-Day Return Policy
You may return new, unopened items within 60 days of delivery. Product must be returned freight prepaid, boxed, and in resale condition. You will be refunded to your original payment method, minus the cost of shipping, within 5-7 business days of receiving and inspecting the returned item. Should the item be opened, used, or not in resale condition, you may be subject to a restocking fee. If you need to return an unopened item, simply email us for return merchandise authorization and instructions on shipping the item back to us.
Defective Product
All products are covered by manufacturer warranty and defects are very rare. If an item is defective, please contact us and we will help you with your replacement.