Processing Time

Most orders leave the factory facility within 3-5 days. Each product is machined by hand and individually checked for quality, so we cannot guarantee a faster turnaround time (though it does happen often).

Free Shipping

We always ship free to all 48 contiguous United States. No minimum order requirements. No coupon codes. Just free shipping every day.

Alaska & Hawaii Shipping

Alaska and Hawaii are charged shipping. We do not have any handling fees. Shipping is simply a pass-through cost directly from FedEx or UPS. Please also note that shipping rates are weight-based. The weight of any item can be found on its product page. All weights are rounded up to the next full pound to comply with UPS shipping policy.

International Orders

International orders incur shipping charges. Before placing any international orders, please contact us so we can ensure that you will be receiving the proper outlets and fittings to suit your home or facility. You may prefer to ship to a USA-based freight forwarder, since we will ship free to your USA freight forwarder. The freight forwarder would then bill you for shipment to your international address. 

60 Day Return Policy

You may return new, unopened items within 60 days of delivery. Product must be returned freight prepaid, boxed, and in resale condition. You will be refunded to your original payment method, minus the cost of shipping, within 5-7 business days of receiving and inspecting the returned item. Should the item be opened, used, or not in resale condition, you may be subject to a restocking fee. If you need to return an unopened item, simply email us for return merchandise authorization and instructions on shipping the item back to us.

Defective Product

All products are covered by manufacturer warranty and defects are very rare. If the item is defective, please contact us and we will help you with your replacement product.